Lottery Fulfillment Ops Associate — Real-Time Orders

DraftKings Inc.; Pueblo (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

DraftKings Inc. is seeking an Operations Associate at our Pueblo fulfillment center to drive the customer lottery ticket order experience for our Jackpocket product.

You will ensure accuracy from order entry to redemption, keep real-time status updates, and help maintain smooth printing and scanning operations in a fast-paced environment. A flexible schedule including weekends/holidays, comfort with technology (Microsoft Excel), strong attention to detail, and excellent customer service are

Qualifications

• Reliable attendance for a dynamic schedule including weekends/holidays.
• Experience in fast-paced environments with comfort around technology.
• Self-starter with sharp attention to detail and ability to work independently.
• Excellent customer service, communication, and time-management skills.
• Physical ability to stand/walk frequently and lift up to 25 lbs in a fast-moving fulfillment setting.

Responsibilities

• Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
• Keep our systems updated with real-time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team’s overall success.

Skills

Customer service

Time management

Attention to detail

Self-starter

Communication

Flexibility

Reliability/attendance

Tools

Microsoft Excel

Job description

DraftKings Inc. is seeking an Operations Associate at our Pueblo fulfillment center to drive the customer lottery ticket order experience for our Jackpocket product.

You will ensure accuracy from order entry to redemption, keep real-time status updates, and help maintain smooth printing and scanning operations in a fast-paced environment. A flexible schedule including weekends/holidays, comfort with technology (Microsoft Excel), strong attention to detail, and excellent customer service are