Operations Manager: AI-Powered Fulfillment Center

DraftKings Inc.; Portland (ME); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings Inc. is seeking an Operations Manager to lead daily operations in our lottery fulfillment center, directing order processing and facility management to drive efficiency and customer satisfaction.

You will mentor a team, establish best practices, manage scheduling and safety, coordinate with lottery reps, and report to regional and senior management. The role requires flexibility for nights, weekends, and holidays, with base salary 60,400 to 75,500 USD plus bonus, equity, and benefits.

Qualifications

• Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience.
• Availability to support a continuous operation including nights, weekends, and holidays.
• Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments.
• Strong experience in personnel management, including hiring, scheduling, team development, and performance management.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

Responsibilities

• Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.
• Train, mentor, and support ongoing professional development for team members to enhance performance.
• Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center.
• Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.
• Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues.
• Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.
• Regularly communicate with regional and senior management to ensure alignment.

Skills

People management

Operations leadership

Process improvement

Team training

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

DraftKings Inc. is seeking an Operations Manager to lead daily operations in our lottery fulfillment center, directing order processing and facility management to drive efficiency and customer satisfaction.

You will mentor a team, establish best practices, manage scheduling and safety, coordinate with lottery reps, and report to regional and senior management. The role requires flexibility for nights, weekends, and holidays, with base salary 60,400 to 75,500 USD plus bonus, equity, and benefits.