Operations Lead - Warehouse & Customer Experience

Amazon Inc.; Columbus (OH); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Amazon in Columbus, OH seeks a Lead Associate to join our fastest delivery operation and drive the customer experience. You’ll support, train, and coordinate a multi-site team, ensuring safety, accuracy, and timely deliveries across shifts.

The role demands flexibility, strong attention to detail, and a readiness to learn in a dynamic warehouse environment. You will work across site areas, manage daily tasks, and contribute to continuous improvement while maintaining compliance and excellent

Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front‑line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Attention to detail

Prioritization

Willingness to learn

Customer service

Education

High school or equivalent

Tools

Microsoft Office

Job description

Amazon in Columbus, OH seeks a Lead Associate to join our fastest delivery operation and drive the customer experience. You’ll support, train, and coordinate a multi-site team, ensuring safety, accuracy, and timely deliveries across shifts.

The role demands flexibility, strong attention to detail, and a readiness to learn in a dynamic warehouse environment. You will work across site areas, manage daily tasks, and contribute to continuous improvement while maintaining compliance and excellent