Warehouse Operations Lead: Customer Experience

Amazon Inc.; Omaha (NE); Hybrid; USD 34,000 - 36,000; Full time

Job summary

Amazon is seeking a Lead Associate to join our fast-moving operations near the San Francisco area, with open availability and site-wide flexibility within 10 miles of the primary Operations site. You’ll help deliver on our customer-obsessed culture and support the team in daily tasks.

The role emphasizes training, safety, and process improvement, with responsibilities spanning receiving, stocking, and coordinating with delivery partners.

Qualifications

• High school diploma or equivalent required.
• 1+ years of Office products experience.
• Flexible schedule including weekends, nights, holidays.
• Able to lift up to 49 pounds and stand/walk for long shifts.

Responsibilities

• Support and motivate team at assigned site.
• Manage operations, safety, quality, and delivery promises.
• Maintain clean and safe workspace.
• Provide ongoing training on systems, equipment, and processes.
• Collaborate with associates and delivery partners.
• Assist onboarding and prepare for delivery.
• Lead by example and ensure tasks are completed efficiently.

Skills

Strong verbal communication

Customer service

Problem solving

Training others

Team leadership

Education

High school or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Lead Associate to join our fast-moving operations near the San Francisco area, with open availability and site-wide flexibility within 10 miles of the primary Operations site. You’ll help deliver on our customer-obsessed culture and support the team in daily tasks.

The role emphasizes training, safety, and process improvement, with responsibilities spanning receiving, stocking, and coordinating with delivery partners.