Operations Lead - Customer-Centric Warehouse Team

Amazon; Columbia (MD); On-site; USD 33,000 - 37,000; Full time

Job summary

Amazon is seeking a Lead Associate at our Columbia, MD area site to support, motivate, and model expected behaviors across the team. You’ll manage operations, safety, quality, and delivery promises while ensuring a clean, organized workspace and strong customer service.

The role requires lifting up to 49 pounds, standing for long shifts, and flexible weekend/night availability. The position offers on-site work at multiple nearby sites within 10 miles, with thorough training and clear escalation

Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site
• Maintain a clean, sanitary, safe, and organized workspace
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Skills

Microsoft Office

Education

High school or equivalent

Job description

Amazon is seeking a Lead Associate at our Columbia, MD area site to support, motivate, and model expected behaviors across the team. You’ll manage operations, safety, quality, and delivery promises while ensuring a clean, organized workspace and strong customer service.

The role requires lifting up to 49 pounds, standing for long shifts, and flexible weekend/night availability. The position offers on-site work at multiple nearby sites within 10 miles, with thorough training and clear escalation