Warehouse Lead - Customer-Obsessed Ops

Amazon Inc.; Memphis (TN); Hybride; USD 26 000 - 36 000; Plein temps

Résumé du poste

Amazon Inc. is seeking a Lead Associate to join our fastest delivery operation in a retail warehouse environment. You will support and lead a team, manage safety and quality, and ensure timely customer deliveries across sites within 10 miles of the primary Operations site.

The role requires open availability seven days a week, training, and a commitment to delightful customer service. The ideal candidate will be detail-oriented, able to prioritize tasks, eager to learn, and capable of

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Able to lift up to 49 pounds, stand-walk during shifts lasting up to 12 hours, and frequently push/pull/squat/bend/reach.
• Work 40 hours/week, and overtime as required.

Responsabilités

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer delivery promises following the Regional Area Manager guidance, and act as their main support at your assigned site.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training in areas including system and equipment knowledge, quality training, general operations, and assist Regional Area Manager in identifying training needs.
• Provide feedback on processes and standards, serving as the escalation point to assist associates and peers in solving issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
• Maintain a key to the site, and open and close following the proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages.
• Receive truck deliveries
• Collaborate with both associates and delivery partners to ensure smooth operations and excellent customer service
• Participate in associate onboarding as required
• Ensure consistent execution of product workflow processes, guiding associates as needed including receiving, stocking, replenishing product, and preparing for delivery
• Perform front-line duties whenever necessary
• Contribute to continuous improvement of customer experience and operations by participating in the development of best practices and continuous product knowledge
• Utilize inventory management systems to scan, process, and count product
• Perform additional duties as assigned

Connaissances

Microsoft Office

Customer service

Communication skills

Formation

High school diploma or equivalent

Description du poste

Amazon Inc. is seeking a Lead Associate to join our fastest delivery operation in a retail warehouse environment. You will support and lead a team, manage safety and quality, and ensure timely customer deliveries across sites within 10 miles of the primary Operations site.

The role requires open availability seven days a week, training, and a commitment to delightful customer service. The ideal candidate will be detail-oriented, able to prioritize tasks, eager to learn, and capable of