Operations Lead - Safety, Service & Growth

NSG Group; San Jose (CA); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacations

Education assistance

Job summary

NSG Group (Pilkington North America) seeks a regional supervisor at the San Jose Service Center to lead a team of 7–9 hourly staff, manage inventory, optimize costs, and drive safety and compliance within JSOX and QMS frameworks.

The role emphasizes customer engagement, staff development, and achieving annual operational and financial goals while upholding NSG/Pilkington standards and values.

Qualifications

• BS/BA degree and 3 years supervisory experience, or 7+ years supervisory experience without degree.
• Must have valid driver’s license and acceptable MVR.
• Proficiency in English (verbal and written).
• Strong leadership, interpersonal, verbal, and written communication skills.

Responsibilities

• Reinforce safety-first and regulatory compliance across the operation.
• Engage with customers to understand needs and drive actions to meet expectations.
• Manage After glass replacement North America AGRNA growth with Tailgater customers.
• Oversee staffing, hire and train staff, and conduct performance reviews.
• Ensure inventory and assets are managed per JSOX and QMS standards.
• Meet or exceed Service Center KPI and financial targets.

Skills

Leadership

Communication

Problem solving

English proficiency

Driver's license

Education

BS/BA degree or equivalent experience

Tools

MS Office

Job description

NSG Group (Pilkington North America) seeks a regional supervisor at the San Jose Service Center to lead a team of 7–9 hourly staff, manage inventory, optimize costs, and drive safety and compliance within JSOX and QMS frameworks.

The role emphasizes customer engagement, staff development, and achieving annual operational and financial goals while upholding NSG/Pilkington standards and values.