Customer Quality Manager

NSG Group; Kentucky; On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

401k

medical

dental

vision

life insurance

company paid holidays

paid vacations

education assistance

Job summary

NSG Group is seeking a Senior Customer Quality Lead to manage regional Customer Quality Ambassadors and interface with customers on quality expectations. You will set up dashboards, manage notifications, audits (including IATF 16949), drive process improvements, and mentor plant quality leaders.

Extensive travel across locations is required, with a comprehensive compensation and benefits package. Join a team focused on delivering quality excellence for our customers and partners.

Qualifications

• Associate degree in business or equivalent experience required.
• Strong problem-solving and analytical skills.
• Excellent communication and organizational abilities.
• Proven leadership of hourly and salaried teams.
• Proficient in training and developing staff.

Responsibilities

• Lead a team of Customer Quality Ambassadors within the region to secure customer quality.
• Interface with regional customers on quality aspects and manage customer expectations regarding quality complaints and roadmaps.
• Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets.
• Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions.
• Conduct and manage customer audits, including preparations for IATF 16949 Certification Audits, and work with audit teams on follow-ups.
• Assess and improve quality processes by proposing and deploying new and improved processes.
• Drive resolution of structural quality issues within corporate program.
• Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.).
• Develop regional quality strategies aligned with corporate objectives.
• Participate in APQP activities and support NMI team to ensure smooth launches at the customer.
• Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed.
• Document and issue weekly quality and performance reports to all levels with NSG.

Education

Associate degree in business

Equivalent experience

Job description

Essential Functions

• Lead a team of Customer Quality Ambassadors within the region to secure customer quality
• Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.
• Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets
• Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions
• Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups
• Assess and improve quality processes by proposing and deploying new and improved processes
• Drive resolution of structural quality issues within corporate program
• Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.).
• Develop regional quality strategies aligned with corporate objectives
• Facilitate Communication between NSG Plant and Customer
• Document and communicate daily quality problems and rank accordingly and Escalate as needed to Senior Quality Manager.
• Manage Third Party onsite sorting to minimize cost and damage to NSG
• Monitor and approve contract Quality Ambassador invoices
• Recruit and train onsite Quality Ambassadors
• Document and issue weekly quality and performance reports to all levels with NSG
• Participate in any APQP activities and support NMI team to ensure smooth launches at the customer
• Assist NSG Plants with Customer Quality QIPs
• Manage Tier 1 Customer defect collection system
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
• Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed
• Other duties as assigned

Qualifications Required

• Associate degree in business or Equivalent Experience
• Proficient in advanced problem-solving skills
• Excellent computer & organizational skills
• Excellent communication skills
• Proven leadership skills
• Proficient training skills
• Proven experience in leading teams of hourly & salaried employees

Qualifications Desired

• Experience: Tier 1 or Tier 2 automotive supplier experience

Travel

• Travel is extensive which may require out of state and overnight travel may be expected (~90% annually). The travel is subject to change due to changing business conditions and may increase from time-to-time due to required needs in other plants.

We Offer an Excellent Compensation and Benefits Package

• 401k
• medical
• dental
• vision
• life insurance
• company paid holidays
• paid vacations
• education assistance

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.