Customer Quality Manager

Default Brand; North Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental

Vision

Life Insurance

Paid Holidays

Education Assistance

Job summary

NSG Group/Pilkington is seeking a regional Customer Quality Leader to guide a team of ambassadors and manage customer quality initiatives across locations.

You will interface with customers on quality matters, drive roadmaps, and oversee audits and corrective actions while developing regional strategies aligned with corporate objectives. Extensive travel (~90%) and a strong leadership background are essential.

Qualifications

• Associate degree in business or equivalent experience.
• Advanced problem-solving skills required.
• Excellent computer and organizational skills.
• Proven leadership abilities and experience training teams.
• Experience leading hourly and salaried employees.

Responsibilities

• Lead a team of Customer Quality Ambassadors within the region to secure customer quality.
• Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.
• Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to targets.
• Manage Customer Quality Notifications with timely closure and preventive actions.
• Conduct and manage customer audits (IATF 16949) and follow-ups with audit teams.
• Assess and improve quality processes and deploy new improvements.
• Drive resolution of structural quality issues within the corporate program.
• Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty).
• Develop regional quality strategies aligned with corporate objectives.

Skills

Problem solving

Leadership

Training skills

Computer skills

Education

Associate degree in business

Tools

MS Office

Job description

CDC Columbus Depot
3440 CENTERPOINT DRIVE, SUITE B
Urbancrest, OH 43123, USA

Northwood OE Group
2401 E Broadway St
Northwood, OH 43619, USA

• Lead a team of Customer Quality Ambassadors within the region to secure customer quality
• Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.
• Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to agreed targets
• Manage Customer Quality Notifications by ensuring timely and high-quality closure of issues, including preventive actions
• Conduct and manage customer audits (including preparations for IATF 16949 Certification Audits), and working with audit teams on follow-ups
• Assess and improve quality processes by proposing and deploying new and improved processes
• Drive resolution of structural quality issues within corporate program
• Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty etc.).
• Develop regional quality strategies aligned with corporate objectives
• Facilitate Communication between NSG Plant and Customer
• Document and communicate daily quality problems and rank accordingly and elevate as needed to Senior Quality Manager.
• Manage Third Party onsite sorting to minimize cost and damage to NSG
• Monitor and approve contract Quality Ambassador invoices
• Recruit and train onsite Quality Ambassadors
• Document and issue weekly quality and performance reports to all levels with NSG
• Participate in any APQP activities and support NMI team to ensure smooth launches at the customer
• Assist NSG Plants with Customer Quality QIPs
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
• Mentor and Develop NSG Plant Quality Group Leaders and Assist as Needed
• Other duties as assigned

Qualifications Required:

• Associate degree in business or Equivalent Experience
• Proficient in advanced problem-solving skills
• Excellent computer & organizational skills
• Proven leadership skills
• Proficient training skills
• Proven experience in leading teams of hourly & salaried employees

Qualifications Desired:

Travel

• Travel is extensive which may require out of state and overnight travel may be expected (~90% annually). The travel is subject to change due to changing business conditions and may increase from time-to-time due to required needs in other plants.

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.