Operations Lead: Onboard, Policy & Team Support (DFW)

Annie Admin; Fort Worth (TX); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Annie Admin in the Dallas/Fort Worth area seeks an Operations Assistant to support the CEO, manage day-to-day operations, and lead the team in the CEO's absence. This role requires strong organization, clear communication, and a proactive attitude, with in-person training and meetings in the DFW area.

You will onboard new clients, address feedback professionally, and ensure policies are kept up-to-date. A quiet home office, reliable attendance, and ability to work full-time Monday through

Qualifications

• Must be located in the Dallas/Fort Worth area for in-person training and meetings.
• Strong organization, process-driven, and detail-oriented.
• Proficient with VoIP systems and company software.
• Excellent written and verbal communication; professional demeanor.
• Ability to lead the team when the CEO is unavailable.
• Record of reliable attendance with full-time schedule.

Responsibilities

• Assist CEO with day-to-day needs and lead the team in CEO's absence.
• Onboard new clients with stellar onboarding calls and address feedback professionally.
• Handle difficult conversations or client concerns with grace.
• Update policies and procedures per client; ensure nothing slips through the cracks.
• Master the VoIP system and become deeply knowledgeable about all Annie Admin clients.
• Maintain a dedicated, quiet home office and ensure consistent full-time availability.

Skills

Process orientation

Detail-oriented

Organized

Leadership

Communication

Reliability

Punctuality

Team player

Emotional intelligence

Tools

VoIP

Job description

Annie Admin in the Dallas/Fort Worth area seeks an Operations Assistant to support the CEO, manage day-to-day operations, and lead the team in the CEO's absence. This role requires strong organization, clear communication, and a proactive attitude, with in-person training and meetings in the DFW area.

You will onboard new clients, address feedback professionally, and ensure policies are kept up-to-date. A quiet home office, reliable attendance, and ability to work full-time Monday through