Operations Assistant

Annie Admin; Fort Worth (TX); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Annie Admin in the Dallas/Fort Worth area seeks an Operations Assistant to support the CEO, manage day-to-day operations, and lead the team in the CEO's absence. This role requires strong organization, clear communication, and a proactive attitude, with in-person training and meetings in the DFW area.

You will onboard new clients, address feedback professionally, and ensure policies are kept up-to-date. A quiet home office, reliable attendance, and ability to work full-time Monday through

Qualifications

• Must be located in the Dallas/Fort Worth area for in-person training and meetings.
• Strong organization, process-driven, and detail-oriented.
• Proficient with VoIP systems and company software.
• Excellent written and verbal communication; professional demeanor.
• Ability to lead the team when the CEO is unavailable.
• Record of reliable attendance with full-time schedule.

Responsibilities

• Assist CEO with day-to-day needs and lead the team in CEO's absence.
• Onboard new clients with stellar onboarding calls and address feedback professionally.
• Handle difficult conversations or client concerns with grace.
• Update policies and procedures per client; ensure nothing slips through the cracks.
• Master the VoIP system and become deeply knowledgeable about all Annie Admin clients.
• Maintain a dedicated, quiet home office and ensure consistent full-time availability.

Skills

Process orientation

Detail-oriented

Organized

Leadership

Communication

Reliability

Punctuality

Team player

Emotional intelligence

Tools

VoIP

Job description

MUST LIVE IN THE DALLAS/FORT WORTH AREA FOR IN PERSON TRAINING & MEETINGS!!

If your true calling is to make other people's day and create order out of chaos, we want to hear from you! Every single day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our small business customers grow their business & ultimately make the world a better place!

What is an Operations Assistant?

Our team works remotely from home & headquarters in Fort Worth, Texas (Clearfork Area). Our technology enables us to be a virtual extension of our clients' teams and make a direct impact on their business each and every day. If you are highly organized, process-driven, and ready to step up to the plate, then read on.

As an Operations Assistant with Annie Admin, you will be the operational backbone of our team. You will assist the CEO with day-to-day needs and seamlessly step in to lead the team in the CEO's absence. You will take our client relationships further by conducting stellar onboarding calls with new clients, addressing feedback professionally, and handling difficult conversations or client concerns with grace. If you have a true can-do attitude and believe that anything is possible with the right amount of effort, then this role is for you. Be prepared to master our VoIP system, become deeply knowledgeable about all Annie Admin clients, and own the crucial process of updating policies and procedures per client, and ensuring nothing slips through the cracks.

Your Work DNA

1. You are process-oriented, detail-oriented, and highly organized. Your positivity and can-do attitude are amplified when handling complex and evolving challenges.
2. You display a certain ease and grace under pressure. You handle difficult conversations and client concerns professionally, always striving to represent our customers and provide a stellar virtual impression.
3. You are a natural leader. You diligently follow instructions, but you are completely capable and confident in leading the team when the CEO is unavailable.
4. You are incredibly well written and documentation-obsessed. Your laser focus and high attention to detail allow you to accurately map out and update policies and procedures per client, ensuring nothing slips through the cracks.
5. You are a team player, highly punctual, reliable, and present in your role. Your CEO, team, and clients can count on you to do what you say you'll do.
6. You are positive and professional with a high degree of emotional intelligence and an openness to taking on new challenges.

Your Experience / Lifestyle

• Minimum 40 hours/week availability with the flexibility for occasional overtime.
• Ability to work a fixed schedule within our operating window of Monday - Friday 7:00 am - 6:00 pm CT, and Saturdays 9:00 am - 1:00 pm CT.
• Must reside within the state of Texas in the DFW area during the entirety of employment due to in-person meetings & employee laws & regulations.
• Proficient with VoIP systems and all company software/technology (or a remarkably fast learner).
• Deeply knowledgeable on all Annie Admin clients (or capable of studying and mastering this information quickly).
• Must have a dedicated and quiet office space (no background noise from other humans or animals).
• Ability to work from your home office and ability to work from our Fort Worth office as needed based on business needs or for additional feedback and coaching.
• Strong written and verbal communication skills, including proper grammar & spelling. Ability to clearly communicate with diverse audiences via phone, e-mail, and text.
• Professional demeanor and respect for community members, contributing to a diverse and vibrant workplace.
• Record of reliable attendance and the ability to maintain a predictable and consistent full-time schedule.

TECH REQUIREMENTS

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Direct connection to router easily accessible from your workspace

COMPENSATION

Hourly

Working Conditions

This is a coverage position that requires you to work a fixed and dependable shift within our operating hours of Monday - Saturday. It requires the ability to sit/stand at a computer for extended periods of time. It requires the ability to interact with a diverse population by phone, or computer. This position may travel between team locations/offices for meetings, training, company retreats or other off-site events.

Annie Admin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws. We support and encourage diversity!