Operations Lead, Office Services & Client Care

RRD; West Palm Beach (FL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD in Florida is seeking an Office Service Supervisor to lead day-to-day operations, people management and client service in a fast-paced environment. The role focuses on scheduling, timekeeping accuracy, workflow coordination, and driving profitability through efficient labor use.

You will train new staff, address performance issues, develop team members, and escalate client or team concerns to management while adhering to company and client policies.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in a customer service environment, legal or financial services preferred.
• 3+ years in office support including administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Proficient in MS Word and Excel; basic PowerPoint.
• Experience managing vendors is a plus.
• Strong written and verbal communication; able to meet deadlines.

Responsibilities

• Ensure team provides outstanding service to client and builds strong customer relationships.
• Conduct time and absence for direct reports with accurate timekeeping.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through efficient use of labor and resources.
• Resolve operational problems or issues promptly.
• Produce required reports on schedule.
• Coordinate workflow within the team and delegate duties to associates.
• Balance day-to-day work with mail, reprographics, conference setup, and vendor management.
• Monitor workflow to ensure timely, accurate job completion.
• Train new employees on policies and procedures.
• Address performance issues and work with manager on development plans.
• Escalate client or team concerns to proactively resolve issues.
• Adhere to Williams Lea policies and client site policies.

Skills

Customer service

Communication

Time management

Detail oriented

Team player

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

RRD in Florida is seeking an Office Service Supervisor to lead day-to-day operations, people management and client service in a fast-paced environment. The role focuses on scheduling, timekeeping accuracy, workflow coordination, and driving profitability through efficient labor use.

You will train new staff, address performance issues, develop team members, and escalate client or team concerns to management while adhering to company and client policies.