Operations & Client Services Supervisor

RR Donnelley; Seattle (WA); On-site; USD 53,000 - 77,000; Full time

Job summary

RRD in Seattle, WA is seeking an Operations Supervisor to lead day-to-day people, operations and client services. You will ensure service excellence, manage team performance, and coordinate workflow to meet deadlines.

The role requires a bachelor’s degree or equivalent, 3+ years in a customer service environment, and experience with reprographics, mail operations, and vendor management. You will monitor timekeeping and develop staff through coaching and planning.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ proven experience in a customer service environment, legal or financial services industries preferred
• 3+ years’ experience in office support including administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills to maintain relationships
• Good written and verbal communication with professional telephone and email etiquette
• Attention to detail and strong organizational skills
• Ability to meet deadlines and handle confidential information
• Ability to make independent decisions and solve problems
• Team collaboration
• Diversity of backgrounds ability to interact effectively
• Able to work in a fast-paced environment
• Self-motivation with positive attitude

Responsibilities

• Ensure team provides outstanding service to client and build strong customer relationships
• Conduct time and absence for direct reports and ensure system accuracy
• Create an environment conducive to service expansions and new business opportunities
• Maximize profitability through effective use of labor and resources
• Resolve operational problems or issues promptly
• Produce required reports on schedule
• Coordinate workflow within the team and delegate duties
• Balance daily tasks with projects and ad hoc requests (mail, reprographics, meetings, vendor management)
• Monitor workflow to ensure timely, accurate job completion
• Train new employees on policies and procedures
• Address performance issues and develop team members
• Work with manager on development plans and assignments
• Escalate client or team concerns to management when needed
• Adhere to company and client site policies
• Use equipment and supplies cost-effectively
• Handle additional duties as assigned

Skills

Customer service

Office coordination

Vendor management

MS Office

Timekeeping

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Reprographics equipment

USPS regulations

Job description

RRD in Seattle, WA is seeking an Operations Supervisor to lead day-to-day people, operations and client services. You will ensure service excellence, manage team performance, and coordinate workflow to meet deadlines.

The role requires a bachelor’s degree or equivalent, 3+ years in a customer service environment, and experience with reprographics, mail operations, and vendor management. You will monitor timekeeping and develop staff through coaching and planning.