Office Services Team Lead – Operations & Client Support

RR Donnelley; Palo Alto (CA); On-site; USD 35,817 - 37,195; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Disability insurance

Life insurance

Tuition assistance

Parental leave

Job summary

RRD is seeking an Office Services Supervisor to oversee time and absence tracking for direct reports, ensure policy compliance, and coordinate workflow within the team.

You will train new employees, monitor quality assurance, and maintain logs and reporting documentation while delivering excellent service to clients.

This role demands strong communication, problem-solving, and the ability to lift up to 50 lbs, with the position located at the Palo Alto facility.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years’ experience in office services preferably in a legal, banking or large corporate environment.
• Experience leading employees in areas of process and policy adherence, and time and absence tracking.
• Experience curating workflow to meet tight deadlines.

Responsibilities

• Oversee time and absence tracking for direct reports and ensure policy compliance.
• Coordinate workflow within the team and delegate duties to associates.
• Elevate operational problems to supervisor or manager as needed.
• Maintain client service quality and build strong client relationships.
• Produce required reports on schedule and monitor workflow to meet deadlines.
• Train new employees on policies and procedures.

Skills

Timekeeping & attendance management

People leadership

Customer service

Microsoft Office

Attention to detail

Problem solving

Communication skills

Adaptability

Education

High school diploma or equivalent

Tools

Copier equipment

Microsoft Office

Job description

RRD is seeking an Office Services Supervisor to oversee time and absence tracking for direct reports, ensure policy compliance, and coordinate workflow within the team.

You will train new employees, monitor quality assurance, and maintain logs and reporting documentation while delivering excellent service to clients.

This role demands strong communication, problem-solving, and the ability to lift up to 50 lbs, with the position located at the Palo Alto facility.