Office Services Supervisor: Lead Operations & Client Care

RRD Company; Seattle (WA); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) matched

Paid time off

Tuition assistance

Parental leave

Job summary

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The Operations Supervisor leads day-to-day people and client operations while driving service excellence, efficiency, and profitability.

The role emphasizes scheduling, timekeeping compliance, and developing staff through plans and assignments. A bachelor’s degree or equivalent plus 3+ years in service/office roles are expected, with strong MS Office skills and vendor management experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ proven experience in a customer service environment, legal or financial services industries preferred.
• 3+ years’ experience in office support including admin, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate MS Word and Excel skills.
• Basic PowerPoint skills.
• Vendor management experience preferred.
• Basic P&L understanding a plus.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships.
• Conduct time and absence for direct reports, ensuring system accuracy and timekeeping policy compliance.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through effective utilization of labor and resources.
• Immediately resolve any operational problems or issues.
• Produce required reports on schedule.
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Balance day-to-day work with projects and ad hoc requests.

Skills

Customer service

Time management

MS Office

Vendor management

Communication

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

Reprographics equipment

USPS regulations

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The Operations Supervisor leads day-to-day people and client operations while driving service excellence, efficiency, and profitability.

The role emphasizes scheduling, timekeeping compliance, and developing staff through plans and assignments. A bachelor’s degree or equivalent plus 3+ years in service/office roles are expected, with strong MS Office skills and vendor management experience.