Office Services Supervisor: Lead Operations & Client Service

RR Donnelley; New York (NY); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

Job summary

Williams Lea by RRD is seeking an Office Service Supervisor to lead daily operations and a team focused on delivering premier client service. You will manage time, attendance, workflows, and vendor coordination to ensure efficient reprographics, mail, and conference room support.

The role emphasizes development plans for staff, adherence to policies, and proactive issue resolution within a fast-paced environment. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in a customer service environment, legal or financial services preferred.
• 3+ years in office support including administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations and reprographics equipment.

Responsibilities

• Ensure team provides outstanding service to client and builds strong relationships.
• Conduct time and absence for direct reports and ensure accurate timekeeping.
• Create an environment conducive to service expansion and new business opportunities.
• Maximize profitability through efficient utilization of labor and resources.
• Resolve operational problems or issues promptly.
• Produce required reports on schedule.
• Coordinate workflow within the team and delegate duties to associates.
• Balance day-to-day work with projects and ad hoc requests.

Skills

Customer service

Time management

Team leadership

Vendor management

Communication

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Williams Lea by RRD is seeking an Office Service Supervisor to lead daily operations and a team focused on delivering premier client service. You will manage time, attendance, workflows, and vendor coordination to ensure efficient reprographics, mail, and conference room support.

The role emphasizes development plans for staff, adherence to policies, and proactive issue resolution within a fast-paced environment. Strong communication and organizational skills are essential.