Operations Lead, Office & Client Success

Cornerstone Caregiving; Scottsdale (AZ); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving in Scottsdale, AZ is seeking an Assistant Operating Director to lead in-office staff, oversee scheduling, administrative and operational functions, and share on-call duties with other managers.

Reporting to the Operating Director, this exempt role requires strong leadership, experience managing a team, and the ability to work autonomously in a fast-paced environment. Travel is limited.

Qualifications

• High school diploma or equivalent required.
• Associates and/or Bachelor Degree preferred; degree may be substituted with education/experience.
• Minimum two years’ experience as Administrator and/or managing sales, customer service, and HR in an office setting.
• Valid driver’s license and proof of auto insurance required.

Responsibilities

• Manage Office Personnel: oversee office managers to ensure performance and alignment with standards.
• Liaison with Home Base: act as main contact for payroll notes, shift verification, and ops updates.
• Client Management: handle escalations, conduct check-up calls, and perform quality visits.
• State Required Supervisory Visits: ensure compliance with state standards.
• Shared On-call Duties: participate in after-hours on-call rotation.
• Backup for Client Assessments: assist with client assessments when needed.

Skills

Team leadership

Sales goals

Autonomous work

Technology proficiency

Entrepreneurial mindset

Direct recruitment

Staff oversight

Interpersonal skills

Google Workspace

Education

High school diploma or equivalent

Associates or Bachelor's degree

Valid driver's license

Auto insurance proof

Tools

Google Workspace

Job description

Cornerstone Caregiving in Scottsdale, AZ is seeking an Assistant Operating Director to lead in-office staff, oversee scheduling, administrative and operational functions, and share on-call duties with other managers.

Reporting to the Operating Director, this exempt role requires strong leadership, experience managing a team, and the ability to work autonomously in a fast-paced environment. Travel is limited.