Operations Lead: Office & Client Care

Cornerstone Caregiving; Baxter (MN); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative and operational functions. Reports to the Operating Director and shares on-call duties.

The role requires a high school diploma or higher, plus 2+ years in office administration, HR or sales leadership; valid driver's license and insurance; and a proven track record of team leadership and achieving business goals.

Qualifications

• High school diploma or equivalent required.
• Associate and/or bachelor’s degree; may substitute with education/experience.
• Valid driver’s license and proof of auto insurance.
• Minimum of two years’ experience as Administrator and/or managing sales, customer service, and HR functions within an office setting.

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Primary contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Skills

Leadership experience

Sales goals achievement

Education

High school diploma or equivalent

Associate and/or Bachelor’s degree

Valid driver’s license

Proof of auto insurance

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative and operational functions. Reports to the Operating Director and shares on-call duties.

The role requires a high school diploma or higher, plus 2+ years in office administration, HR or sales leadership; valid driver's license and insurance; and a proven track record of team leadership and achieving business goals.