Operations Lead — Luxury Wellness Club

Equinox; Los Angeles (CA); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Complimentary club membership

Perks and incentives

Job summary

Equinox in Pacific Palisades is seeking an Assistant General Manager to oversee Front Desk, Maintenance, and Kids’ club operations on a full-time basis. Collaborate with the General Manager to optimize staffing, schedules, and payroll while upholding Equinox’s standards of service and safety.

The role emphasizes hands-on leadership, people management, and delivering exceptional member experiences. A Bachelor’s degree is preferred, with 1–3 years of management experience in an operations setting

Qualifications

• Demonstrated leadership with 1–3 years of management experience in an operational environment.
• Strong verbal and written communication skills.
• High level of customer service experience preferred.
• Effective time management and follow-up capabilities.
• Bachelor’s Degree preferred for the role.

Responsibilities

• Influence and inspire a dynamic work force.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club to brand standards; assist with scheduling and payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timelines and supply budgets.
• Ensure high-level customer service for club members; support departments and sales with GM partnership.
• Monitor safety, security, and risk-management procedures; ensure club cleanliness and operations.

Skills

Leadership

People management

Communication

Customer service

Time management

Education

Bachelor’s degree preferred

Job description

Equinox in Pacific Palisades is seeking an Assistant General Manager to oversee Front Desk, Maintenance, and Kids’ club operations on a full-time basis. Collaborate with the General Manager to optimize staffing, schedules, and payroll while upholding Equinox’s standards of service and safety.

The role emphasizes hands-on leadership, people management, and delivering exceptional member experiences. A Bachelor’s degree is preferred, with 1–3 years of management experience in an operations setting