Club Operations Lead

Equinox; Carlsbad (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Complimentary Club membership

Personal Training

Spa and Shop access

Job summary

Equinox is seeking a capable manager to lead and develop Front Desk, Maintenance, and Kids’ club teams while upholding Equinox brand standards. You will partner with the General Manager to drive staffing, scheduling, and payroll efficiency, delivering exceptional experiences to members.

The role emphasizes strong communication, staff development, and budget-conscious operations. This on-site position offers competitive pay and growth opportunities within a dynamic wellness company.

Qualifications

• 1-3 years of management experience in an operational management industry.
• Strong verbal and written communication skills.
• High touch customer service experience preferred.
• Effective time management and follow up skills.
• Bachelor’s Degree preferred.

Responsibilities

• Influence and inspire a dynamic work force.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timeline and supply budgets.
• Ensure a high-level of customer service to club members.
• With partnership of General Manager, support ancillary departments and sales.
• Awareness of monthly departmental goals and monthly projections.
• Ensure cleanliness of club per Equinox’s company standard.
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club.
• Help facilitate all other projects or responsibilities as delegated by the General Manager.
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business.

Skills

Leadership

Communication

Customer service

Time management

Education

Bachelor’s Degree preferred

Job description

Equinox is seeking a capable manager to lead and develop Front Desk, Maintenance, and Kids’ club teams while upholding Equinox brand standards. You will partner with the General Manager to drive staffing, scheduling, and payroll efficiency, delivering exceptional experiences to members.

The role emphasizes strong communication, staff development, and budget-conscious operations. This on-site position offers competitive pay and growth opportunities within a dynamic wellness company.