Premium Wellness Club Operations Leader

Equinox; Palo Alto (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary club membership

Perks and incentives

Job summary

Equinox Fitness Club in Palo Alto is seeking an Assistant General Manager to lead a high-performing team and drive club operations. The role emphasizes staff development, scheduling, and cost control to uphold the Equinox standard of hospitality.

The candidate should bring 1–3 years of management experience, strong communication, and a proven track record in customer service. The position offers a competitive salary with benefits and growth opportunities within a luxury wellness environment.

Qualifications

• Proven leadership ability with 1–3 years of management experience in operations.
• Strong verbal and written communication skills.
• High-touch customer service experience preferred.
• Effective time management and follow-up skills.
• Financial management experience.

Responsibilities

• Influence and inspire a dynamic workforce.
• Interview, hire, train and manage Front Desk, Maintenance, and Kids’ Club; help build schedules and payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timelines and supply budgets.
• Ensure a high level of customer service to club members.
• With partnership of General Manager, support ancillary departments and sales.
• Awareness of monthly departmental goals and projections.
• Ensure cleanliness of club per Equinox standards.
• Ensure the club follows proper Risk Management and Loss Prevention procedures; monitor safety and security.
• Help facilitate all other projects or responsibilities as delegated by the General Manager.
• Be open to location reassignment and flexible schedules as needed.

Skills

Leadership

Communication

Customer Service

Time Management

Financial Management

Education

Bachelor's Degree preferred

Job description

Equinox Fitness Club in Palo Alto is seeking an Assistant General Manager to lead a high-performing team and drive club operations. The role emphasizes staff development, scheduling, and cost control to uphold the Equinox standard of hospitality.

The candidate should bring 1–3 years of management experience, strong communication, and a proven track record in customer service. The position offers a competitive salary with benefits and growth opportunities within a luxury wellness environment.