Operations Lead & Guest Experience Manager

Urban Air Adventure Parks; Odessa (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading indoor adventure park company in Odessa is looking for an Assistant General Manager to provide overall leadership and supervision in a fast-paced environment. The successful candidate will cultivate a team atmosphere that encourages exceptional customer service and maximizes productivity. Ideal applicants should have over 3 years of management experience in the hospitality sector, strong communication skills, and the ability to motivate others. This role requires working weekends, evenings, and holidays.

Qualifications

• 3+ years’ supervisory or management experience required.
• CPR/First Aid Certification is preferred.
• Must have regular and predictable attendance.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring, retention of staff, coaching, and discipline.
• Develop weekly schedules and ensure appropriate staffing levels.

Skills

Experience in hospitality

Strong communication skills

Ability to motivate others

Adaptability and flexibility

Professional grooming and conduct

Job description

A leading indoor adventure park company in Odessa is looking for an Assistant General Manager to provide overall leadership and supervision in a fast-paced environment. The successful candidate will cultivate a team atmosphere that encourages exceptional customer service and maximizes productivity. Ideal applicants should have over 3 years of management experience in the hospitality sector, strong communication skills, and the ability to motivate others. This role requires working weekends, evenings, and holidays.