Operations Lead - Guest Experience & Service Excellence

Unidine; Rockville (MD); On-site; USD 80,000 - 85,000; Full time

Job summary

Unidine in Rockville, MD seeks an Assistant Director of Operations to oversee workflow and service excellence at our facility. The role provides primary support to ensure smooth operations and client satisfaction.

The position requires a degree, experience, and strong leadership; you will manage safety, sanitation, maintenance, cost control, and staff development while coordinating the supervisory team.

Qualifications

• Bachelor’s degree preferred; Associate’s degree required or equivalent experience.
• 1–3 years of experience, preferred.
• Strong work ethic, drive and initiative for quality and customer service.
• Excellent stress management and organizational skills; strong follow-through.
• Ability to communicate effectively with management, guests and team members.
• Proficient with Windows-based Office software (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility
• Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer
• Assists to ensure client, customer satisfaction and efficient cost effective management
• Promotes the professional growth and development of all associates
• Coordinates the tasks of the subordinate Supervisory and Management team via regular communication
• Performs other duties as assigned

Skills

Strong work ethic

Stress management

Administrative skills

Organizational skills

Communication with management, guests,

Microsoft Office

Education

Bachelor’s degree preferred

Associate’s degree required or equivalent experience

Tools

Microsoft Office

Windows OS

Job description

Unidine in Rockville, MD seeks an Assistant Director of Operations to oversee workflow and service excellence at our facility. The role provides primary support to ensure smooth operations and client satisfaction.

The position requires a degree, experience, and strong leadership; you will manage safety, sanitation, maintenance, cost control, and staff development while coordinating the supervisory team.