Operations Lead, Gaming & Beverage

Churchill Downs Incorporated; Oak Grove (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Churchill Downs Incorporated in Oak Grove, Kentucky, is seeking an Operations Supervisor for the Gaming and Beverage departments. The role focuses on day-to-day operations, guest service, safety, and policy compliance, ensuring a high standard of guest satisfaction.

The candidate will supervise gaming and beverage operations, lead staff development, monitor menus and POS accuracy, and manage labor budgets. Weekend, holiday, and night shifts are required to support a fast-paced gaming venue.

Qualifications

• Able to obtain and maintain a valid Kentucky gaming/racing license
• Excellent oral and written communication skills
• Willingness to work weekends, holidays, and nights
• Strong ethics and confidentiality

Responsibilities

• Assist with supervising the gaming and beverage operations.
• Promotes positive customer relations, greets customers, and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Development of staff, interviews, hiring, and evaluations.
• Responsible for training of all team members to ensure consistency of service at the highest level.
• Ensuring accuracy of all menus and updating POS as required.
• Responsible for maintaining budgeted labor and staffing levels.
• Overseeing ordering and inventory levels.
• Must be knowledgeable of health department standards.
• Adherence to state gaming regulations.

Skills

Guest service

Leadership

Communication

Regulatory knowledge

Scheduling

Time management

Team development

Job description

Churchill Downs Incorporated in Oak Grove, Kentucky, is seeking an Operations Supervisor for the Gaming and Beverage departments. The role focuses on day-to-day operations, guest service, safety, and policy compliance, ensuring a high standard of guest satisfaction.

The candidate will supervise gaming and beverage operations, lead staff development, monitor menus and POS accuracy, and manage labor budgets. Weekend, holiday, and night shifts are required to support a fast-paced gaming venue.