Supervisor, Operations-Ex

Churchill Downs Incorporated; Oak Grove (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Churchill Downs Incorporated in Oak Grove, Kentucky, is seeking an Operations Supervisor for the Gaming and Beverage departments. The role focuses on day-to-day operations, guest service, safety, and policy compliance, ensuring a high standard of guest satisfaction.

The candidate will supervise gaming and beverage operations, lead staff development, monitor menus and POS accuracy, and manage labor budgets. Weekend, holiday, and night shifts are required to support a fast-paced gaming venue.

Qualifications

• Able to obtain and maintain a valid Kentucky gaming/racing license
• Excellent oral and written communication skills
• Willingness to work weekends, holidays, and nights
• Strong ethics and confidentiality

Responsibilities

• Assist with supervising the gaming and beverage operations.
• Promotes positive customer relations, greets customers, and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Development of staff, interviews, hiring, and evaluations.
• Responsible for training of all team members to ensure consistency of service at the highest level.
• Ensuring accuracy of all menus and updating POS as required.
• Responsible for maintaining budgeted labor and staffing levels.
• Overseeing ordering and inventory levels.
• Must be knowledgeable of health department standards.
• Adherence to state gaming regulations.

Skills

Guest service

Leadership

Communication

Regulatory knowledge

Scheduling

Time management

Team development

Job description

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Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

JOB SUMMARY

The Operations Supervisor is responsible for the successful day-to-day operation of the Gaming and Beverage departments by ensuring maximum guest service. Verifies and maintains consistency in compliance with state laws, regulations, and the company's internal policies and procedures. #OakGrove

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting with supervising the gaming and beverage operations.
• Promotes positive customer relations, greets customers, and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem-solving and resolution management.
• Adherence to state gaming regulations.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours, and handle high- pressure deadlines.
• Development of staff, interviews, hiring, and evaluations.
• Responsible for the training of all team members to ensure consistency of service at the highest level at all times.
• Ensuring accuracy of all menus and updating POS as required.
• Responsible for maintaining budgeted labor and staffing levels.
• Assist in overseeing ordering and inventory levels.
• Must be knowledgeable of all health department standards.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Works on the floor 90% of the time with a “hands-on” mentality for guest service.
• Ability to maintain high levels of confidentiality and integrity.
• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Leads by example relative to exemplary customer service, both internal and external.
• Available to work when needed, including weekends, holidays, and nights.
• Scheduling, PTO, timekeeping, and record keeping for all Team Members.
• Role model code of ethics: Respect, Commitment, and Guest Service.
• Must be detail-oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Self-motivated with attention to detail
• Knowledge of state gaming laws and regulations.

EDUCATION AND EXPERIENCE

• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is expected to circulate throughout all gaming areas, including the smoking area, actively observing players and the functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.