Gaming Floor Guest Specialist

Churchill Downs Inc.; Owensboro (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Churchill Downs Incorporated in Owensboro is seeking Gaming Attendants to join the front-line team on the gaming floor, ensuring a safe, welcoming experience for guests.

You will monitor machines, assist players with rules and payouts, handle cash, and uphold regulatory compliance while delivering friendly service.

The role requires flexibility for nights, weekends, and holidays; a high school diploma is required, with Kentucky gaming license eligibility.

Qualifications

• High School Diploma or Equivalent required.
• Must possess basic math and money-handling skills.
• Must be able to obtain and maintain a Kentucky gaming license.

Responsibilities

• Provide friendly, professional service to all guests on the gaming floor.
• Monitor gaming machines for safe operation and regulatory compliance.
• Assist guests with game rules, payouts, and machine functions.
• Maintain knowledge of floor layout and amenities to help guests.
• Conduct basic maintenance and report malfunctions of gaming equipment.
• Handle collection and payout of winnings according to policies.
• Respond to guest inquiries and escalate issues when needed.
• Enforce age-verification and all regulatory requirements.
• Create a positive guest experience and promote promotions and events.

Skills

Customer Service Excellence

Communication Skills

Attention to Detail

Problem Solving

Basic Math Proficiency

Adaptability

Team-Oriented

Professionalism

Regulatory Awareness

Physical Stamina

Technical Aptitude

Education

High School Diploma or Equivalent

Kentucky gaming license (eligible to obtain)

Experience in customer service or gaming

Job description

Churchill Downs Incorporated in Owensboro is seeking Gaming Attendants to join the front-line team on the gaming floor, ensuring a safe, welcoming experience for guests.

You will monitor machines, assist players with rules and payouts, handle cash, and uphold regulatory compliance while delivering friendly service.

The role requires flexibility for nights, weekends, and holidays; a high school diploma is required, with Kentucky gaming license eligibility.