Operations Lead, Education & Academic Experience

College of the Holy Cross; United States; On-site; USD 67,000 - 71,000; Full time

Job summary

College of the Holy Cross is seeking an Operations Manager in the Education and Academic Experience Division to oversee administrative support for offices including the J. D. Power Center, Advising and Student Learning Resources, Study Abroad, and Class Deans.

The role will partner with office directors to streamline workflows and drive efficiency across programs. The candidate will manage the Class Deans’ Office operations, develop standard procedures, train staff, and foster an agile team

Qualifications

• 3–5 years of management experience in a higher education setting.
• Fluency in Microsoft Office, Google Suite and other technology enablers.
• Experience with Workday and AI a plus.

Responsibilities

• Facilitate effective communication between program offices and the administrative team.
• Oversee regular touch points to assure workflow and deadlines are met.
• Analyze business processes to develop and standardize operating procedures and forms.
• Document SOPs, develop training protocols and build redundant skill sets.
• Develop annual operating plans with milestones for administrative activities.
• Create seamless relationships between administrative teams and managers.
• Implement best practices and facilitate change management for directors and staff.

Skills

Management experience

Communication

Process improvement

Workday experience

AI familiarity

Education

Bachelor’s degree in business/management of higher education

Master’s preferred

Tools

Workday

Job description

College of the Holy Cross is seeking an Operations Manager in the Education and Academic Experience Division to oversee administrative support for offices including the J. D. Power Center, Advising and Student Learning Resources, Study Abroad, and Class Deans.

The role will partner with office directors to streamline workflows and drive efficiency across programs. The candidate will manage the Class Deans’ Office operations, develop standard procedures, train staff, and foster an agile team