Operations Lead, Undergraduate Academic Programs

Lehigh University; Bethlehem (Northampton County); Hybrid; USD 48,000 - 57,000; Full time

Benefits offered by this job

Generous paid time off

Health coverage

Retirement contributions

Tuition benefits

Job summary

Lehigh University’s College of Business is seeking an Assistant Director of Academic Operations to keep undergraduate programs running with precision and purpose. This role administers admissions-related operations, coordinates events, and supports student outreach, ensuring policy compliance and AACSB assessment processes.

The successful candidate will bring a Bachelor's degree in a relevant field, with 1–3 years of experience, strong organizational skills, and proficiency with Ellucian Banner

Qualifications

• Bachelor's degree required in a related field.
• MBA or M.Ed preferred.
• 1–3 years of work-related experience.
• Strong organizational and project management skills.
• Proven ability to collaborate with students, faculty, and staff.
• Knowledge of academic systems (Ellucian Banner, DegreeWorks) is desirable.
• Strong written and verbal communication skills.
• Proficient in Word, Excel, PowerPoint; familiarity with Google Workspace.

Responsibilities

• Oversee undergraduate admissions-related operations across events with faculty, advising staff, student leaders, and university partners.
• Lead student communications initiatives throughout the academic calendar.
• Support prospective student outreach and engagement programs.
• Identify operational gaps and implement process improvements for the undergraduate experience.
• Serve as systems administrator for academic operations tools used within the College.
• Coordinate curriculum approval workflows between faculty committees and registrar functions.
• Prepare operational reports and data summaries for decision-making.
• Assist in planning and delivery of academic events, orientation, and student milestone activities.
• Collaborate with faculty and staff to ensure policy compliance in academic processes.
• Support assurance of learning and assessment processes for AACSB accreditation.

Skills

Organizational skills

Project management

Collaboration

Communication skills

Microsoft Office

Google Workspace

Data reporting

Attention to detail

Education

Bachelor's Degree in Educational Leadership, Counseling, Education, Student Affairs, Higher Education Administration, or similar

Master of Business Administration or Master of Education preferred

Tools

Ellucian Banner

DegreeWorks

Microsoft Office Suite

Job description

Lehigh University’s College of Business is seeking an Assistant Director of Academic Operations to keep undergraduate programs running with precision and purpose. This role administers admissions-related operations, coordinates events, and supports student outreach, ensuring policy compliance and AACSB assessment processes.

The successful candidate will bring a Bachelor's degree in a relevant field, with 1–3 years of experience, strong organizational skills, and proficiency with Ellucian Banner