Operations Manager, Education and Academic Experience Division

College of the Holy Cross; United States; On-site; USD 67,000 - 71,000; Full time

Job summary

College of the Holy Cross is seeking an Operations Manager in the Education and Academic Experience Division to oversee administrative support for offices including the J. D. Power Center, Advising and Student Learning Resources, Study Abroad, and Class Deans.

The role will partner with office directors to streamline workflows and drive efficiency across programs. The candidate will manage the Class Deans’ Office operations, develop standard procedures, train staff, and foster an agile team

Qualifications

• 3–5 years of management experience in a higher education setting.
• Fluency in Microsoft Office, Google Suite and other technology enablers.
• Experience with Workday and AI a plus.

Responsibilities

• Facilitate effective communication between program offices and the administrative team.
• Oversee regular touch points to assure workflow and deadlines are met.
• Analyze business processes to develop and standardize operating procedures and forms.
• Document SOPs, develop training protocols and build redundant skill sets.
• Develop annual operating plans with milestones for administrative activities.
• Create seamless relationships between administrative teams and managers.
• Implement best practices and facilitate change management for directors and staff.

Skills

Management experience

Communication

Process improvement

Workday experience

AI familiarity

Education

Bachelor’s degree in business/management of higher education

Master’s preferred

Tools

Workday

Job description

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.

Reporting to the Dean, the Operations Manager for the Education and Academic Experience Division is responsible for the oversight and management of the team that provides administrative support to the offices of the J. D. Power Center, Advising and Student Learning Resources, Study Abroad, Class Deans, Ciocca Center, International Students’ Office and the Graduate and Professional Studies Office. The Operations Manager will liaise between the offices and the administrative team, fostering effective communication and workflows and assuring high level service in support of a diverse set of programs. The Operations Manager will also provide direct management of operations in the Class Deans’ Office.

Communication

Facilitate effective communication between the program offices and the administrative team. Oversee regular touch points to assure effective workflow and assure administrative tasks are complete and meet deadlines.

Management

• Analyze the business process of each office to develop a common set of operating procedures, forms, and processes to be used by the administrative team.
• Reengineer business processes to increase value, effectiveness and efficiency.
• Document all standard operating procedures, develop training protocols and build redundant skill sets to foster an agile team.
• Assure that all staff are provided with professional development opportunities focused on continuous improvement of business processes.
• Develop an annual operating plan with milestones and deliverables for all administrative activities to manage peaks, troughs and throughput.
• Create a seamless relationship between the administrative team and a diverse group of managers to assure that needs are met in a timely fashion.
• Standardized business processes where possible.
• Implement best practices across the unit.
• Facilitate change management for both directors and the administrative team.

Technology

• Assure that the administrative team is well versed in Workday and other administrative systems necessary to support the business process.
• Seek opportunities to utilize artificial intelligence to enhance the effectiveness and efficiency of business process where appropriate.

Requirements

• Bachelor’s degree in business, management management of higher education, or related field, master’s preferred
• 3-5 years of management experience in a higher education setting
• Fluency in Microsoft Office, Google Suite and other technology enablers.
• Experience with Workday and AI a plus
• Ability to work in a fast paced , complex environment

The salary range for this position is $67,000-$70,840 commensurate with experience and qualifications.

Weekly Hours: 40

Annual Work Schedule: 12 month

Additional Information

To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at [e-mail], or by calling 508-793-3391.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace. The College does not provide immigration sponsorship for staff positions. Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,200 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition. Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of justice and inclusiveness and encourage all to apply. For the third year in a row, Holy Cross is honored to be a WorkWell winner and a Top 100 Healthiest Employer in America! Learn more about life at Holy Cross on our LinkedIn Life page or view our website to explore our generous benefit offerings.