Operations Lead – Dispatch, Coaching & Process Excellence

Transdev; Philadelphia (Philadelphia County); Hybrid; USD 68,000 - 77,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k)

Medical

Dental

Vision

Life insurance

Disability

Job summary

Transdev is seeking an Operations Manager in Philadelphia to serve as the operations liaison between client and Transdev teams. You will coach drivers and supervisors, manage shift performance, coordinate with stakeholders, and drive process improvements while ensuring compliance with global standards.

Responsibilities include supervising the Operations Supervisor, leading dispatch operations, supporting the GM on projects, and attending client meetings as needed.

Qualifications

• 2 or more years of relevant supervisory experience
• Knowledge of service area and ability to read a map/digital map directions
• Ability to use a computer to generate reports and schedules
• Ability to supervise others and make quality business decisions regarding operations
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently, strong analytical skills and attention to details
• Travel up to 20% of the time
• Must be on call and responsive for 24/7 operations
• Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts
• Must be 21 years of age
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program

Responsibilities

• Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
• Drive special projects and programs completion assigned by the General Manager (GM)
• May be assigned to attend meetings with the client to represent GM or other functional managers
• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
• Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Participate in Lean/Kaizen, and other Operational Excellence initiatives
• Interpret metrics, finds opportunities and implements actions to drive results
• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
• Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the GM for managers’ evaluations
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
• Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
• Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
• Interacts with and assists passengers as necessary
• Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation
• Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.
• Maintains routine records and performs a variety of clerical work activities related to the property operation
• Maintains high degree of confidentiality of all information
• All other duties as assigned

Skills

Supervisory experience

Map reading

Report generation

Staff supervision

Operations knowledge

Communication skills

Analytical skills

Travel readiness

On-call readiness

Flexible schedule

Job description

Transdev is seeking an Operations Manager in Philadelphia to serve as the operations liaison between client and Transdev teams. You will coach drivers and supervisors, manage shift performance, coordinate with stakeholders, and drive process improvements while ensuring compliance with global standards.

Responsibilities include supervising the Operations Supervisor, leading dispatch operations, supporting the GM on projects, and attending client meetings as needed.