Operations Lead — Client Experience & Team Mentor

Brobston Group; McLean (VA); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Brobston Group is seeking an Operations Manager to support the Store Director in leading a team, ensuring strong operational performance and an exceptional client experience in McLean, VA. This role embodies the brand values and helps foster a collaborative, positive work environment.

You will mentor staff, align processes with company standards, and drive delivery and client satisfaction through effective communication and problem solving.

Qualifications

• Demonstrate strong operational judgment and commercial awareness.
• Provide effective team leadership and mentoring.
• Represent brand values and deliver a high level of client experience.

Responsabilités

• Encourage achievement of operational objectives and provide strong operational support to the team.
• Support training on operational procedures and communication systems.
• Promote collaboration among team members and managers.
• Maintain high standards for preparing and packaging client merchandise.
• Lead the client delivery process, including communication, troubleshooting, and delivery support.

Connaissances

Team leadership

Operational judgment

Client experience

Description du poste

Brobston Group is seeking an Operations Manager to support the Store Director in leading a team, ensuring strong operational performance and an exceptional client experience in McLean, VA. This role embodies the brand values and helps foster a collaborative, positive work environment.

You will mentor staff, align processes with company standards, and drive delivery and client satisfaction through effective communication and problem solving.