Customer Experience Lead - Assistant Store Director

Brobston Group

Atlanta (GA)

On-site

USD 90,000 - 140,000

Full time

2 days ago

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Job summary

Brobston Group is seeking an Assistant Store Director, Customer Experience to lead service, clienteling, and workforce planning for an exceptional in-store experience. In partnership with the Store Director, this role uses business data to guide decisions and oversees store operations in the director's absence.

The position requires leadership in a customer-focused retail environment and the ability to coach teams, analyze KPIs, and manage uneven workloads, including evenings, weekends, and

Qualifications

Leadership experience in a customer-focused retail environment.
Strong service coaching and issue resolution skills.
Ability to analyze business data and KPIs to drive performance.
Experience creating schedules and aligning staffing with business needs.
Ability to manage competing priorities and work evenings, weekends, and public holidays.

Responsibilities

Model and coach relationship-based service behaviors and personalized client engagement.
Resolve escalated customer issues and coach teams on service recovery.
Use KPIs and business data to set priorities, inform strategies, and improve performance.
Create strategic schedules and align staffing with business needs and traffic patterns.
Build accountability, develop team members, and lead store operations when the Store Director is absent.

Skills

Leadership

Coaching

Data-driven decisions

Scheduling

Prioritization

Job description

The position requires leadership in a customer-focused retail environment and the ability to coach teams, analyze KPIs, and manage uneven workloads, including evenings, weekends, and

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