Store Team Leader: Sales, Ops & Client Experience

Brobston Group LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group LLC in Austin, TX is seeking a Team Manager to lead and develop sales, operations, and security team members, delivering exceptional client service and achieving commercial targets. You will provide on-site leadership, oversee store operations in the Director's absence, and coach staff to elevate the in-store experience.

The role emphasizes talent development, driving client engagement, and applying best practices across back-of-house processes to improve efficiency.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation and hitting commercial targets.
• Ability to work non-traditional hours, including nights, weekends and holidays.
• Proficiency with MS Office and POS or client tracking systems.
• Authorization to work in the United States.
• College degree preferred.

Responsibilities

• Coach, guide, and support sales and operations to meet or exceed store commercial and profitability targets.
• Provide management presence on the sales floor, model service standards, and coach team members to deliver outstanding client experiences.
• Assume oversight of store operations when the Director is not present and ensure compliance with internal control procedures.
• Drive client development activities and manage key product pillars and KPIs to grow sales.
• Attract, hire, train, and retain talent, provide performance feedback, and cultivate an inclusive, high-performance team culture.
• Identify operational efficiencies, manage back-of-house processes, and implement best practices to improve effectiveness.

Skills

Retail store management

Sales generation

Leadership

Customer service

MS Office

POS systems

Team coaching

Flexibility/hours

Education

College degree preferred

Bachelor's degree preferred

Job description

Brobston Group LLC in Austin, TX is seeking a Team Manager to lead and develop sales, operations, and security team members, delivering exceptional client service and achieving commercial targets. You will provide on-site leadership, oversee store operations in the Director's absence, and coach staff to elevate the in-store experience.

The role emphasizes talent development, driving client engagement, and applying best practices across back-of-house processes to improve efficiency.