Operations Lead: Assistant Manager, Quick-Service

ADP, Inc.; Urbana (OH); On-site; USD 18,000 - 22,000; Full time

Job summary

Burger King in Urbana, OH is seeking an Assistant Manager to lead daily restaurant operations, drive profitability, and deliver guest-focused service. The AM supports the Restaurant General Manager and oversees a team of 20–45 hourly workers.

Open availability to cover opens, closes, weekends and holidays is required. Candidates should have a High School Diploma or GED and 1–2 years of quick-service management experience.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1–2 years of quick-service restaurant experience; management experience preferred.
• Some understanding of P&L interpretation and management to influence profitability.
• Demonstrated leadership skills and guest service principles.
• Available to work evenings, weekends and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Manages inventory costs and conducts regular inventory inspections.
• Places and receives inventory truck orders.
• Maintains an asset list and ensures asset tracking.
• Ensures preventative maintenance and coordinates with vendors.
• Upholds cash control and security procedures.
• Motivates and directs team to deliver fast, friendly service.
• Uses de-escalation techniques to maintain guest satisfaction.
• Coaches shifts and crew on customer conversations.
• Develops staff to improve restaurant performance.
• Directs prep and delivery within speed of service guidelines.
• Ensures compliance with brand standards.
• Performs shift supervisor duties when needed.

Skills

Leadership

Guest service

P&L understanding

De-escalation

Team coaching

Availability

Management experience

Education

High School Diploma or GED

College coursework (2 years)

Job description

Burger King in Urbana, OH is seeking an Assistant Manager to lead daily restaurant operations, drive profitability, and deliver guest-focused service. The AM supports the Restaurant General Manager and oversees a team of 20–45 hourly workers.

Open availability to cover opens, closes, weekends and holidays is required. Candidates should have a High School Diploma or GED and 1–2 years of quick-service management experience.