Shift Lead — Restaurant Ops & Guest Service

ADP, Inc.; Urbana (OH); On-site; USD 18,000 - 21,000; Full time

Job summary

Burger King in Urbana, OH is seeking an Hourly Shift Supervisor to lead a restaurant shift, drive profitability, and deliver great guest experiences. You will assist the RGM and AM, coach Team Members, and ensure fast, accurate service while upholding brand standards.

The role requires 18+ years old, a high school diploma or GED, and 1–2 years of quick-service experience with availability for evenings, weekends, and holidays.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Lead shift operations to achieve sales and profit goals.
• Drive guest satisfaction with fast, friendly service.
• Coach crew members and direct shift execution to meet standards.
• Perform basic equipment checks and ensure proper sanitation and safety.

Skills

Guest service

Team leadership

Coaching

Upselling tactics

Education

High School Diploma or GED

2 years of college preferred

Job description

Burger King in Urbana, OH is seeking an Hourly Shift Supervisor to lead a restaurant shift, drive profitability, and deliver great guest experiences. You will assist the RGM and AM, coach Team Members, and ensure fast, accurate service while upholding brand standards.

The role requires 18+ years old, a high school diploma or GED, and 1–2 years of quick-service experience with availability for evenings, weekends, and holidays.