Operations Lead, Activation & Courier Acquisition

Wolt - English; Warsaw (IN); On-site; USD 39,000 - 48,000; Full time

Job summary

Wolt is seeking an Associate Operations Manager for Supply Activation & Acquisition to lead intraday activation and courier acquisition across Central markets. You will manage a team of three, handle a multi‑million euro budget, and drive KPI performance on UH% and GOV loss with senior leadership.

Strong English communication is essential. You will coordinate with Support, Product, and Global Delivery Ops to scale activation efforts, plan events ahead of demand spikes, and ensure supply health

Qualifications

• Proven track record managing complex, data-driven operations across multiple markets.
• Comfortable owning hard KPIs and being accountable for the numbers.
• Experience leading a small team (3 direct reports).
• Strong budget ownership across activation and acquisition.
• Excellent ability to distill complex trade‑offs into clear, actionable recommendations.
• Able to work under time pressure during weather events, special events and demand spikes.
• Fluent English skills in spoken and written.

Responsibilities

• Own Central’s intraday activation strategy - activation surges, special events management and day-to-day operations (radius / busyness adjustments, communication flows, etc.)
• Lead and mentor a team of 3 and own a multi-million euro activation and acquisition budget across Central markets.
• Own Central’s courier acquisition function: job boards, application attainment, reactivation campaigns and sign-ups.
• Own and report on Central’s UH% and GOV loss KPIs weekly, surfacing risks and driving corrective action with senior leadership.
• Plan and execute mobilizer strategies and special events coverage (holidays, weather events, local events) ahead of demand spikes.
• Partner with Support, Product and Global Delivery Ops to build tools and processes that scale activation and acquisition across markets.
• Serve as the primary point of contact for top management on Central’s supply health.

Skills

Data-driven ops

Team leadership

Budget ownership

KPI management

English fluency

Job description

Wolt is seeking an Associate Operations Manager for Supply Activation & Acquisition to lead intraday activation and courier acquisition across Central markets. You will manage a team of three, handle a multi‑million euro budget, and drive KPI performance on UH% and GOV loss with senior leadership.

Strong English communication is essential. You will coordinate with Support, Product, and Global Delivery Ops to scale activation efforts, plan events ahead of demand spikes, and ensure supply health