Operations Lead

CIRCL; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

CIRCL is seeking an Operations Lead to bridge technology and logistics execution in San Francisco. In this role, you will lead customer onboarding, analyze operations for optimization, and work closely with enterprise clients to customize our platform for measurable ROI.

The ideal candidate has over 5 years of experience in operations, strong analytical skills, and a willingness to travel occasionally. This position offers opportunities for direct customer engagement and collaboration with our product team.

Qualifications

• 5+ years in operations, supply chain, or logistics.
• Experience managing enterprise customer relationships.
• Strong analytical and problem-solving skills.
• Excellent project management abilities.
• Willingness to travel occasionally (10-20%).

Responsibilities

• Lead customer onboarding and platform deployment projects.
• Analyze customer operations and identify optimization opportunities.
• Configure and customize the platform for specific customer needs.
• Build and maintain relationships with key customer stakeholders.
• Develop playbooks and best practices for customer success.

Skills

Operations management

Supply chain optimization

Analytical skills

Problem-solving

Project management

Tools

TMS

WMS

SQL

Job description

We're hiring an Operations Lead to bridge the gap between our technology and real-world logistics execution. You'll work directly with enterprise customers to deploy our platform, optimize their operations, and ensure they achieve measurable ROI.

What you'll do

• Lead customer onboarding and platform deployment projects
• Analyze customer operations and identify optimization opportunities
• Configure and customize the platform for specific customer needs
• Build and maintain relationships with key customer stakeholders
• Develop playbooks and best practices for customer success
• Collaborate with product team to prioritize customer feedback

What we're looking for

• 5+ years in operations, supply chain, or logistics
• Experience managing enterprise customer relationships
• Strong analytical and problem-solving skills
• Excellent project management abilities
• Willingness to travel occasionally (10-20%)

Nice to have

• Experience with TMS, WMS, or logistics software
• Background in consulting or professional services
• SQL or data analysis experience
• Knowledge of AI/ML applications in operations