Operations Lead - Supply Activation & Acquisition

Wolt - English; Town of Wien (WI); In loco; USD 81.000 - 102.000; Tempo pieno

Vantaggi offerti da questo lavoro

No equity/RSU grant

Descrizione del lavoro

Wolt is hiring an Associate Operations Manager for Supply Activation & Acquisition to lead intraday activation and courier acquisition across Central markets. You will mentor a small team, manage a multi-million euro budget, and report on critical KPIs weekly to senior leadership.

Fluent English is required, and you will translate data into fast, defensible decisions to keep supply ahead of demand during holidays, weather events, and local campaigns.

Competenze

• Proven track record managing complex, data-driven operations across multiple markets.
• Comfortable owning hard KPIs (UH%, GOV loss) and being accountable for the numbers.
• Experience leading and developing a small team (3 direct reports).
• Strong budget ownership across activation and acquisition levers.
• Excellent ability to distill complex operational trade-offs into clear, actionable recommendations for senior leadership.
• Fluent English in spoken and written.

Mansioni

• Own Central's intraday activation strategy to keep courier supply matched to demand hour by hour.
• Lead and mentor a team of 3 and manage a multi-million euro activation and acquisition budget.
• Own Central's courier acquisition function: job boards, application attainment, reactivation and sign-ups.
• Own and report on UH% and GOV loss KPIs weekly, surface risks and drive corrective action with senior leadership.
• Plan and execute mobilizer strategies and special events coverage ahead of demand spikes.
• Partner with Support, Product and Global Delivery Ops to build tools and processes that scale activation and acquisition across markets.
• Serve as the primary point of contact for top management on Central's supply health.

Conoscenze

Data-driven ops

Team leadership

Budget ownership

English fluency

Descrizione del lavoro

Wolt is hiring an Associate Operations Manager for Supply Activation & Acquisition to lead intraday activation and courier acquisition across Central markets. You will mentor a small team, manage a multi-million euro budget, and report on critical KPIs weekly to senior leadership.

Fluent English is required, and you will translate data into fast, defensible decisions to keep supply ahead of demand during holidays, weather events, and local campaigns.