Operations Lead, Academic Success Center

Wheaton College in Massachusetts; Norton (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

Wheaton College in Norton, MA seeks an Office Manager for the Filene Center for Academic Success. You will maintain day-to-day operations, manage confidential student records, and support the Center’s advising and accessibility services. You will act as front-line liaison, coordinate events, supervise student workers, and handle purchasing and communications.

The role emphasizes independent judgment, discretion, and strong organizational skills in a dynamic academic environment.

Qualifications

• High level of professionalism and discretion handling confidential matters.
• Experience with academic records and student support workflows is preferred.
• Ability to manage multiple offices and inter-department communications.

Responsibilities

• Greet and direct students, families, faculty, staff, and visitors to the right resource.
• Manage Filene Center email inboxes and main phone line with discretion.
• Secretary of the Committee on Academic Standing; manage agendas and workflows.
• Coordinate logistics for academic events and programs, including room bookings.
• Recruit, hire, train, schedule, and supervise front desk student workers; oversee payroll.
• Handle purchasing, vendor communications, and P-card reconciliation.

Skills

Professionalism

Discretion

Organizational skills

Independent judgment

Education

High School diploma

Bachelor’s Degree

Tools

Banner/ BDMS

Starfish Student Success System

Google Workspace

Adobe Acrobat

Microsoft Office Suite

Website content editing

Job description

Wheaton College in Norton, MA seeks an Office Manager for the Filene Center for Academic Success. You will maintain day-to-day operations, manage confidential student records, and support the Center’s advising and accessibility services. You will act as front-line liaison, coordinate events, supervise student workers, and handle purchasing and communications.

The role emphasizes independent judgment, discretion, and strong organizational skills in a dynamic academic environment.