Access Services Coordinator

Wheaton College Massachusetts; Kansas; On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

401(k)

Vision insurance

Medical insurance

Tuition assistance

Job summary

Wheaton College Massachusetts is seeking an Access Services Coordinator to oversee library operations, manage student employees, and enhance access to resources. The role involves fostering an inclusive environment and ensuring efficient service delivery to the college community.

Qualifications

• Experience in library services and operations.
• Ability to manage student employees effectively.

Responsibilities

• Oversees daily library operations related to circulation and interlibrary loan.
• Develops plans to improve student employment experience.
• Identifies community equity and access needs.

Skills

Customer Service

Communication

Team Leadership

Adaptability

Job description

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Wheaton College Massachusetts provided pay range

This range is provided by Wheaton College Massachusetts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $26.00/hr

Job Summary

The Access Services Coordinator will join the library’s Discovery & Access team, which connects the Wheaton College community to scholarly resources that support teaching and learning. The Coordinator provides exemplary access services for the community, overseeing daily operations related to circulation, course reserves, interlibrary loan, and stacks maintenance. The Coordinator oversees a robust student employment program. The position requires the ability to adapt to change, to exercise sound judgement when dealing with workflows, and to foster an open, welcoming service environment for Wheaton’s diverse community.

Essential Functions:

1. Access services: Supports patrons with borrowing, lending, and other immediate library needs at the library service desk. Obtains external library resources requested by the Wheaton community. Responds to requests from external libraries for Wheaton owned material. Creates, updates, and follows procedural manuals for interlibrary loan. Communicates with patrons and staff at other libraries about borrowing and lending, overdue notices, and associated requests. Verifies and invoices for lost items or transactions involving payments. Participates in processing course and electronic reserves. Receives incoming requests, determines processing method, and prioritizes workflows. Digitizes materials requested by patrons while complying with copyright laws.
2. Student employment: Develops and leads a multiyear plan to improve the library student employment experience, incorporating critical engagement with data and information through specialized training and projects. Trains, mentors, and schedules a large team of student employees. Creates structure for training that empowers students to track their growth and learning. Develops new models for student involvement in library outreach activities, and supports these functions at the library service desk.
3. Collection maintenance: Supervises students and participates in shelving library books. Coordinates and ensures accuracy of shelf-reading. Conducts book inventory and shifting projects, stacks measurement, and providing stack space reports. Performs daily inspection of all library floors to return, retrieve and re-shelve materials. Searches for missing or incorrectly shelved items.
4. Inclusion and belonging: Identifies the equity and access needs of our community and the ways to effectively meet those needs with library resources and services. Contributes professional expertise to projects that advance equity, inclusion, justice and belonging on campus.
5. Professional development: Maintains and enhances skill sets through participation in workshops and trainings. Develops and maintains expertise as needed with new technology or workflows. Maintains knowledge of relevant organization-wide services and policies. Participates in staff meetings and organization-wide activities/groups. Monitors and recommends responses to trends in the access services, student employment, and student engagement landscape. Collaborates with colleagues on consortial initiatives and engages in professional development opportunities.
6. Other Duties: Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Higher Education

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Inferred from the description for this job

• 401(k)
• Vision insurance
• Medical insurance
• Tuition assistance

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