Academic Success Center Operations & Records Manager

Wheaton College; Norton (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

Wheaton College seeks an Office Manager for the Filene Center for Academic Success. The role supports Student Success Advising, Learning Supports, and Accessibility Services, handling confidential student records and front-line operations in Kollett Hall.

Reports to the Dean of Advising in Academic Affairs and serves as secretary to the CAS, managing agendas, petitions, and cross-office coordination, while supervising front desk staff and overseeing event logistics and purchases.

Qualifications

• High school diploma required with 3–5 years of relevant experience.
• Bachelor’s degree preferred.
• Proven professionalism and ability to handle confidential student records.

Responsibilities

• Greet and direct students, families, faculty, staff and visitors in Kollett Hall.
• Assist students in navigating the Center’s offices and coordinate inter-department communications.
• Manage Filene Center email inboxes and main phone line, handling confidential inquiries.
• Act as secretary for the Committee on Academic Standing (CAS) and manage agendas and workflows.
• Coordinate event logistics and volunteer staffing for Center programs and activities.
• Recruit, hire, train, and supervise front desk student workers; approve payroll/timesheets.
• Process purchasing paperwork, vendor communications, and P-card tracking.

Skills

Professionalism

Independent judgment

Discretion

Organizational skills

Communication

Education

High School diploma

Bachelor's Degree

Tools

Banner/BDMS

Starfish

Website content editing

Google Workspace

Adobe Acrobat

Microsoft Office Suite

Job description

Wheaton College seeks an Office Manager for the Filene Center for Academic Success. The role supports Student Success Advising, Learning Supports, and Accessibility Services, handling confidential student records and front-line operations in Kollett Hall.

Reports to the Dean of Advising in Academic Affairs and serves as secretary to the CAS, managing agendas, petitions, and cross-office coordination, while supervising front desk staff and overseeing event logistics and purchases.