Operations IT Support Associate II – Day 1 Benefits

Amazon Inc.; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance from Day 1

401(k) matching

Parental leave up to 20 weeks

Casual dress code

Job summary

Amazon IT Support Associate II, part of Ops Tech Solutions (OTS), supports operations facilities across a defined area in New Mexico. You will troubleshoot diverse IT systems and contribute to rapid issue resolution to keep operations running smoothly.

The role emphasizes customer service, cross-disciplinary technical work, and growth opportunities within Amazon’s operations technology teams, with competitive Day 1 benefits and a casual dress code.

Qualifications

• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours.
• Experience in a dynamic environment with a high degree of customer service.

Responsibilities

• Provide IT support to Amazon operations facilities across a defined geographic area.

Skills

Windows, Mac or Linux support

Troubleshooting complex systems

Physical stamina for long shifts

Customer service oriented

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

AWS

Microsoft hardware

Job description

Amazon IT Support Associate II, part of Ops Tech Solutions (OTS), supports operations facilities across a defined area in New Mexico. You will troubleshoot diverse IT systems and contribute to rapid issue resolution to keep operations running smoothly.

The role emphasizes customer service, cross-disciplinary technical work, and growth opportunities within Amazon’s operations technology teams, with competitive Day 1 benefits and a casual dress code.