Operations Hub Admin: Customer Care & Data Support

FedEx Group; Grimes (IA); On-site; USD 25,000 - 33,000; Full time

Job summary

Federal Express Corporation is seeking a detail‑oriented clerical associate to support hub and station operations. You will handle data entry, reporting, and frontline customer service to resolve inquiries and escalate when needed.

The role requires strong organizational skills, accuracy, and the ability to multitask in a fast pace environment. Minimal travel is anticipated, with a schedule aligned to operational needs.

Qualifications

• Four (4) years of customer service, clerical, or related experience required.
• Experience in dock operations environment or distribution center setting preferred.
• Basic data entry and documentation accuracy essential.

Responsibilities

• Provide clerical support to management and operational functions including filing, copying, faxing, emailing, and phone tasks.
• Review, research and enter data in systems to support the function area.
• Compile data and prepare regular and adhoc reports for management review.
• Serve as frontline customer service to address inquiries and resolve issues.
• Assist with audits and data retrieval for BCSA activities.
• Support quality assurance and loss prevention through timely checks and documentation.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail‑oriented clerical associate to support hub and station operations. You will handle data entry, reporting, and frontline customer service to resolve inquiries and escalate when needed.

The role requires strong organizational skills, accuracy, and the ability to multitask in a fast pace environment. Minimal travel is anticipated, with a schedule aligned to operational needs.