Operations & Front Desk Lead (Nonprofit)

WCBlind; Madison (WI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement account with employer match

Health savings account

Life insurance

Paid time off

Job summary

The Wisconsin Council of the Blind & Visually Impaired is seeking an Office Lead to coordinate daily operations, front desk, customer service, volunteer activities, and building upkeep in Madison. This full-time, on-site role involves supervising two part-time front desk staff and serving as a point of contact for clients and partners.

Regular hours are 8:30 a.m. to 4:30 p.m., Monday–Friday with occasional evenings or weekends. Some remote work may be considered after an initial period.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft 365 and office technology.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively with diverse populations, both independently and collaboratively.

Responsibilities

• Supervise, train, schedule, and support two part-time front desk staff.
• Ensure excellent customer service for clients, visitors, donors, and partners.
• Coordinate office operations and administrative tasks to support daily functions.
• Recruit, support volunteers, and assist with outreach events.
• Oversee building and grounds operations and coordinate contracted services.

Skills

Strong communication

Organizational skills

Microsoft 365 proficiency

Confidentiality and judgment

Diversity and teamwork

Education

Associate or bachelor’s degree, or equivalent professional experience

Tools

Microsoft 365

Job description

The Wisconsin Council of the Blind & Visually Impaired is seeking an Office Lead to coordinate daily operations, front desk, customer service, volunteer activities, and building upkeep in Madison. This full-time, on-site role involves supervising two part-time front desk staff and serving as a point of contact for clients and partners.

Regular hours are 8:30 a.m. to 4:30 p.m., Monday–Friday with occasional evenings or weekends. Some remote work may be considered after an initial period.