Front Desk Administrative Assistant

Goodwill NCW; Menasha (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill NCW in Menasha, WI seeks a welcoming receptionist/administrative assistant to greet visitors, handle calls and inquiries, and provide calendar and meeting support. You will manage mail, supplies, and documents, ensuring smooth front-desk operations and accurate records.

The role involves coordinating travel and events, assisting leadership with projects, and maintaining confidential information with discretion. A steady, professional presence is essential for daily nonprofit operations.

Qualifications

• High School diploma or equivalent preferred.
• Excellent time management and prioritization skills and ability to handle multiple tasks under time constraints.
• Excellent communication, customer service and attention to detail.
• Ability to maintain confidentiality.
• Basic proficiency with Word, Excel, PowerPoint, SharePoint and Outlook.

Responsibilities

• Greets and assists visitors, answers and directs multi-line phone calls, responds to web and email inquiries, maintains visitor logs, and ensures a professional, welcoming reception area.
• Provides administrative support to mission leadership, including managing calendars, preparing agendas, recording meeting minutes, entering and maintaining data, and reviewing presentation materials.
• Manages inventory and ordering of office supplies, marketing materials, and Goodwill NCW merchandise for mission leaders and new hires.
• Maintains organizational directories and SOPs for the front desk to ensure accuracy and consistency in daily operations.
• Receives, sorts, and distributes incoming mail; prepares outgoing mail as needed.
• Oversees mailroom and breakroom inventory and replenishes supplies to support staff.
• Assists departments and leadership with special projects and cross-functional initiatives.
• Coordinates schedules, meetings, conference calls, travel, and events, including venue selection, lodging, and presentation prep.
• Assists with building security and safety, monitoring entrance and visitor access.
• Completes filing and archiving tasks to support accurate recordkeeping.
• Other duties as assigned.

Skills

Time management

Customer service

Attention to detail

Confidentiality

Prioritization

Communication skills

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

WhoWe Are:

Goodwill NCW is a nonprofit organization with28 retail stores across north-centralWisconsin.We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers.Together,webring our values to life,power our mission of elevating people byeliminatingbarriers to employmentandtransformlives through skill building for sustained employment and improved financial stability.Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

WhatYou’llGetToDo:

• - Greetsandassistsvisitors, answers and directs multi-line phone calls, responds to web and email inquiries,maintainsvisitor logs, and ensures a professional, welcoming, and safe reception area.
• - Provides administrative support to mission leadership, including but not limited to managing calendars, preparing agendas, recording meeting minutes,enteringandmaintainingdata, and reviewing presentation materials.
• - Manages the inventory and ordering of office supplies, marketing materials, miscellaneous items, and Goodwill NCW merchandise for mission leaders and new hires.
• - Maintains organizational directories and standard operating procedures for the front desk to ensure accuracy and consistency in daily operations.
• - Receives, sorts, and distributes incoming mail and packages; prepares outgoing mail as needed.
• - Oversees mailroom and breakroom inventory, ensuring supplies are consistently available and replenished as needed to support staff and daily operations.
• - Assistsdepartments and leadership with special projects,crossfunctionalinitiatives, andadditionaladministrative duties as needed to support overall organizational operations.
• - Coordinates various schedules, meetings, conference calls, travel, andspecial eventsincluding but not limited to venueselection, lodging arrangements, and presentation preparation ensuring events and meetings are organized, efficient, and successful.
• - Assistswith building security and safety,monitoringthe entrance, verifying visitor access, and ensuring a security environment for staff and visitors.
• - Completes filing and archiving tasks as needed, including alphabetizing, collating, organizing, andmaintainingrecords inappropriate locationsto supportaccuraterecordkeeping.
• - Other duties as assigned.

Qualifications

WhatWe NeedFromYou:

• - High School diploma or equivalentpreferred.
• - Excellent time management and prioritization skillsandthe ability to work through multiple tasks simultaneously under time constraints.
• - Excellent communication, customerserviceand attention to detail.
• - Ability tomaintainconfidentiality.
• - At least a basic level of competency with Word, Excel, PowerPoint,SharePointand Outlook.

Work Environment:

The physical demands described here are representative of those that must be met by a team member to successfully perform thekeyfunctions of this job.Accommodationsmay be made to enable individuals with disabilitiesto perform the essential functions.

• - Work is performed primarily in a standard office environment with extensive team member contact and frequent interruptions.
• - Primary function requires sufficient physical ability and mobility to work in an office setting; to sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry,pushand/or pull light to moderate amounts of weight.
• - Operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard, mouse, and scanner.
• - Verbally communicate to exchange information.