Office Lead

WCBlind; Madison (WI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement account with employer match

Health savings account

Life insurance

Paid time off

Job summary

The Wisconsin Council of the Blind & Visually Impaired is seeking an Office Lead to coordinate daily operations, front desk, customer service, volunteer activities, and building upkeep in Madison. This full-time, on-site role involves supervising two part-time front desk staff and serving as a point of contact for clients and partners.

Regular hours are 8:30 a.m. to 4:30 p.m., Monday–Friday with occasional evenings or weekends. Some remote work may be considered after an initial period.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft 365 and office technology.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively with diverse populations, both independently and collaboratively.

Responsibilities

• Supervise, train, schedule, and support two part-time front desk staff.
• Ensure excellent customer service for clients, visitors, donors, and partners.
• Coordinate office operations and administrative tasks to support daily functions.
• Recruit, support volunteers, and assist with outreach events.
• Oversee building and grounds operations and coordinate contracted services.

Skills

Strong communication

Organizational skills

Microsoft 365 proficiency

Confidentiality and judgment

Diversity and teamwork

Education

Associate or bachelor’s degree, or equivalent professional experience

Tools

Microsoft 365

Job description

The Wisconsin Council of the Blind & Visually Impaired is hiring an office lead to support our work by coordinating office operations, customer service, front desk functions, volunteer activities and building operations. This is a full-time non-exempt position based in Madison.

This is an on-site position. Some remote work may be considered after an initial period. Regular work hours are between 8:30 a.m. and 4:30 Monday through Friday, with specific schedule to be determined. Occasional evening or weekend hours may be required.

Position Summary

The Office Lead supports the Wisconsin Council of the Blind & Visually Impaired by coordinating office operations, customer service, front desk functions, volunteer activities and building operations. This position serves as a key point of contact for clients, visitors, volunteers, vendors and community partners and helps ensure the Council’s day-to-day operations run smoothly and effectively. The Office Lead supervises front desk staff, supports programs and events, coordinates accessible communications, and assists with building and grounds operations.

Primary Responsibilities

• Front Desk Leadership & Customer Service
  • Supervise, train, schedule, and support two part-time front desk staff members.
  • Ensure excellent customer service for clients, visitors, volunteers, donors, and community partners.
  • Provide front desk coverage as needed and connect individuals with appropriate staff and services.
  • Support operations in the Sharper Vision Store, including customer service, inventory assistance, and staff coverage as needed.
• Office Administration
  • Support efficient day-to-day office operations.
  • Maintain operational and technology documentation to support organizational continuity.
  • Provide administrative support and basic backup technology assistance.
• Community Engagement
  • Recruit and support volunteers.
  • Assist with outreach activities, events, tours, and special programs.
  • Coordinate the production and distribution of braille, audio, and other accessible formats of organizational communications and publications.
• Office & Facilities Operations
  • Maintain organized shared spaces throughout the facility and coordinate purchasing of office supplies.
  • Conduct routine facility inspections and coordinate building and grounds operations, including contracted services, maintenance activities, repairs, and facility improvement projects.
  • Perform other duties as assigned in support of the Council’s mission and operations.

Required Skills

• Strong communication and customer service skills
• Excellent organizational and time-management skills
• Proficiency with Microsoft 365 and office technology
• Ability to maintain confidentiality and exercise sound judgment
• Ability to work effectively with diverse populations, both independently and collaboratively

Preferred Qualifications

• Associate or bachelor’s degree, or equivalent professional experience
• Experience in customer service, nonprofit operations, administrative support, facilities coordination, or event planning
• Knowledge of blindness, low vision, or disability-related services
• Braille and/or Spanish fluency highly valued

Applications are due October 12 for best consideration.

Pay: $25.00 – $27.00 per hour at 37.5 hours per week.

• Health insurance
• Retirement account with employer match
• Health savings account
• Life insurance
• Paid time off

Work Location: This is an in-person position based at our Madison office and requires regular on-site attendance. Limited flexibility for occasional remote work may be available based on organizational needs and employee performance.