Operations Experience Leader

The Home Depot

Chesapeake (VA)

On-site

USD 49,000 - 60,000

Full time

14 days+

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Job summary

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Chesapeake, VA. This role leads the Order Fulfillment team to execute picking, staging, and loading, while auditing receiving procedures and implementing Shrink Action Plans to ensure SOP adherence.

Key duties include coaching on service standards, managing daily operations, and ensuring safety and compliance.

Qualifications

1 year of relevant work experience, including management of people and retail operations.
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.

Responsibilities

Customer Service / Experience: Lead the team to model proper techniques and provide real-time coaching on the sales floor; direct receiving and order fulfillment workflows to meet SLAs; audit orders for accuracy and quality; resolve customer concerns and escalate when needed; recognize strong service behaviors.
People - Talent Acquisition: Assist with recruitment and interviews; monitor staffing and attendance; ensure training is current; provide performance coaching and document performance reviews; conduct daily walkthroughs for safety and SOP adherence.
Safety: Enforce hazmat procedures, safety SOPs, and PPE usage; ensure safety checklists are completed; intervene to correct unsafe behaviors and maintain safe work conditions.
Shared Manager on Duty – Opening & Closing Operations: Perform opening/closing duties, balance registers, lead daily kickoff meetings, verify checklists, coordinate with leadership to ensure readiness; review upcoming events and actions with supervisors.