Store Operations Experience Lead

The Home Depot; Champaign (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

The Home Depot in Champaign, Illinois, seeks an Operations Experience Manager (Ops XM). This pivotal role is part of the store leadership team and focuses on driving operational excellence, executing store standards around customer service and fulfillment operations.

The Ops XM will coach associates, ensure adherence to safety and operational standards, and manage workflows for order fulfillment. Ideal candidates will bring at least one year of management experience and a flexible working schedule.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Champion customer service by coaching associates on the sales floor.
• Manage receiving and order fulfillment workflows.
• Ensure employee adherence to safety procedures.
• Perform opening/closing duties according to security SOPs.

Skills

Action Oriented

Customer Focus

Decision Quality

Self-Development

Education

High school diploma or GED

Job description

The Home Depot in Champaign, Illinois, seeks an Operations Experience Manager (Ops XM). This pivotal role is part of the store leadership team and focuses on driving operational excellence, executing store standards around customer service and fulfillment operations.

The Ops XM will coach associates, ensure adherence to safety and operational standards, and manage workflows for order fulfillment. Ideal candidates will bring at least one year of management experience and a flexible working schedule.