Operations Excellence Specialist — Patient Care Impact

Home Medical Products & Services; Ashland Township (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and operational excellence across regional operations. You will improve workflows, verify documentation, and handle EMR data to ensure accuracy and compliance.

The role focuses on enhancing efficiency, collaborating with cross-functional teams, and meeting quality metrics while delivering equipment and related services to patients at home.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Deliver, set up, and educate patients on home medical equipment as needed
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Safely operate company vehicles for equipment delivery
• Perform other duties as assigned

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and operational excellence across regional operations. You will improve workflows, verify documentation, and handle EMR data to ensure accuracy and compliance.

The role focuses on enhancing efficiency, collaborating with cross-functional teams, and meeting quality metrics while delivering equipment and related services to patients at home.