Operations Engineer I

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

J.B. Hunt Transport, Inc. is seeking an Operations Engineer I to monitor and support maintenance of essential IT systems for operational stability.

You will provide Tier 2 support, manage tickets, resolve moderately complex problems, and escalate critical infrastructure alerts while contributing to incident response and knowledge management. The role emphasizes documenting processes, coordinating with cross-functional teams, and participating in weekly mainframe and BIPS maintenance activities

Qualifications

• Bachelor's degree in MIS, CS, Engineering or related field (or foreign equivalent) with 3 years IT experience.
• Experience supporting IT systems and operations.
• Strong documentation skills.

Responsibilities

• Escalates system alerts and coordinates cross-functional workflows.
• Monitors systems for abnormalities affecting stability (infrastructure, network, apps, databases).
• Performs remedial actions on alerts and completes admin tasks.
• Provides Tier 2 systems support and status updates.
• Participates in Major Incident Calls and coordinates resources.
• Maintains and validates system documentation.
• Supports weekly mainframe and BIPS maintenance.

Skills

Tier 2 support

Incident management

Documentation

Education

Bachelor's degree in MIS/CS/Engineering or related field

Tools

Mainframe systems

BIPS refresh

Job description

Job Summary

Under general supervision, this position is responsible for monitoring and supporting maintenance of J. B. Hunt technological systems for operational stability, as well as providing Tier 2 support through managing tickets, resolving moderately complex technical problems, and progressing alerts for critical infrastructure issues. The incumbent identifies potential impacts, contributes to major incidents, and maintains documentation for processes.

Job Summary

Under general supervision, this position is responsible for monitoring and supporting maintenance of J. B. Hunt technological systems for operational stability, as well as providing Tier 2 support through managing tickets, resolving moderately complex technical problems, and progressing alerts for critical infrastructure issues. The incumbent identifies potential impacts, contributes to major incidents, and maintains documentation for processes.

Job Description

Key Responsibilities

• Escalates system alerts and/or failures to relevant teams; partner cross-functionally to structure workflows that enable alerts
• Monitors J.B. Hunt systems for abnormalities which inversely affect the operational stability, including, but not limited to, infrastructure health, network availability or security, applications, mainframe performance, and database connectivity; monitors service desk call volume for potential operations impact being reported by end users
• Takes remedial action on system alerts and/or failures based on level of expertise Performs manual administrative tasks requested by employees, customers, and/or vendors to ensure productivity and stability within the platform
• Provides tier 2 systems support and assists with status updates via appropriate methods
• Participates in Major Incident Calls by performing necessary tasks, providing data, actively monitoring and engaging appropriate resources
• Maintains system documentation by reviewing, updating, and validating content to enable knowledge sharing and standardization of processes
• Diagnoses and resolves moderately complex technical problems within assigned systems
• Supports and participates in the weekly maintenance window for the mainframe and BIPS refresh

Qualifications

Minimum Qualifications

• Bachelor's degree in management information systems, Computer and Information Science, Engineering, or related field, or foreign equivalent, or a suitable combination of education, experience, and training with 3 years of experience in Information Technology

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Computer and Information Science (Required), Bachelors: Computer Engineering (Required), Bachelors: Management Information Systems (Required)

Work Experience

Information Technology/Systems

Job Opening ID: 00638708 Operations Engineer I (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.